Local Phone Service FAQ

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Below are just some of the most commonly asked questions about our local phone services. 1. Can I keep the same phone number I have now? 2. Do I have to pay a fee to switch to a new local phone provider? 3. How long will it take to establish my account and new local phone service if I switch? 4. How will I know my new local phone service is active? 5. What features do local phone plans offer? 6. What if I have DSL with my current local telephone provider? Can I keep my DSL? 7. What kind of taxes will I pay? 8. Who do I call to service my account? (i.e. adding/deleting features, billing inquiries) Can I keep the same phone number I have now? Yes, as long as you’re a current customer of a Bell Operating company (or a certified reseller of the Bell Operating Company), you will be able to retain your existing phone line and number. You will need an existing phone number to switch to any of the plans we offer at callingneeds.com Return to top Do I have to pay a fee to switch to a new local phone provider? There is no charge for switch to any of our local phone providers. Return to top How long will it take to establish my account and new local phone service if I switch? It will take from 5-10 business days to get up and running with a new local phone provider on our website. Return to top How will I know my new local phone service is active? You will receive a letter in the mail summarizing your new plan and rates with your new carrier. Return to top What features do local phone plans offer? Caller ID, Call Waiting, Voicemail, and many more. Be sure to review the calling features for each carrier. Most of the popular features are included free. Some you can add for an extra fee. Return to top What if I have DSL with my current local telephone provider? Can I keep my DSL? If you currently have DSL on the same line that is also used for voice service, your DSL service will need to be canceled with your current provider. Return to top What kind of taxes will I pay? You will pay federal, state and local taxes that are similar to what you paid your previous local and long distance providers. Return to top Who do I call to service my account? (i.e. adding/deleting features, billing inquiries) The new local phone service you sign up for. For example, if you sign up for a Sage Telecom plan; you will have to call Sage Telecom customer service. Return to top

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